Plans/Pricing
Internet Service Plan |
Speeds
Down x Up (Mbps)* |
Monthly
Subscription |
Installation & Other
Costs |
Standard
Internet
Surfing, email, VoIP,
online gaming, YouTube, Pandora, GrooveShark, etc. |
up to
15 dn x 2 up burstable
1 dn x 0.25 up sustained |
$60/month |
one-time
$275
install
(includes wireless N router) |
Streaming
Internet
Everything above plus
the ability to stream Netflix and related video services
in standard definition |
up to
15 dn x 2 up burstable
4 dn x 0.5 up sustained |
$80/month |
one-time
$275
install
(includes wireless N router) |
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We provide a "shared"
broadband Internet connection for our subscribers.
Because the connection is shared, certain shaping rules
must be implemented to provide a stable experience for
all. As a result, we have a "Burstable" rate, and a
“Sustained” rate. Here is an explanation of the two
terms:
Burstable: Initially, when you begin downloading
or uploading a file, you do so at a "burstable" rate
(fast rate) of up to 15 Mbps for downloads and up to 2 Mbps for
uploads. You will continue to download/upload at the
burstable rate until you have downloaded up to 10 MB of
data or uploaded up to 4 MB of data. After that, your
download/upload will be slowed to a "sustained" rate
(slower rate, see section below). If the file you are
downloading is <10 MB, then under normal network
conditions, you will download the whole file under
burstable conditions. If the file you are downloading is
50 MB, then you will download the first 10 MB under
burstable speeds and the last 40 MB under sustained
speeds.
Example: Picture an empty bucket of
water with a small hole in the bottom. When you first
turn on the garden hose, you can fill the bucket up at a
fast rate (burstable). But eventually, the bucket will
become full and you must decrease the flow to keep it
from overflowing (sustained rate). The speed at which
you are filling the empty bucket is the burstable rate.
The decreased rate at which you fill the bucket to match
the rate at which the water drains from the small hole
in the bucket (to keep the bucket from over-flowing) is
the sustained rate.
Sustained: Now imagine there is a hole in the
bottom of the bucket. This allows water to leak out of
the bucket at a consistent rate. When you reach the top
of the bucket, the flow from the hose must be reduced to
match the rate at which the water is leaking out through
the hole – thus keeping the bucket at the full line and
never overflowing. This rate is the "sustained rate."
For downloads, the sustained rate is metered at 1 Mbps
(1,000 kbps), and the upload is metered at 0.25 Mbps
(250 kbps). When a user
is idle and data transfer stops, the bucket continues to
empty at a consistent rate. When the user starts
transferring data again, the "burstable" rate is applied
– until the bucket becomes full, then the sustained rate
is applied. |
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